Welcome to the West Point School District IT Help Desk

Please follow the steps below when submitting your support ticket:

1. Only submit a ticket for yourself. If a co-worker is unable to submit a ticket for any reason, please notify the IT Department by email at it.helpdesk@westpoint.k12.ms.us.

2. Sign in the help desk using your West Point School District Email account User name and Password. Note: You must have a WPSD email account to sign into the help desk.

3. Create a new Help Request by clicking in the "Request Type" section and selecting the device or software with which you are having trouble.

4. A second "Request Type" box may appear.  Please select the best description of the type of service you need.

5. In the “Request Detail” section, please state a detailed description of the issue(s) you are experiencing.

6. If the “Asset Tag” section is listed, please type the four digit WPSD asset tag number of the the device with which you are having trouble.

7. Some issues require access to your computer with your email username and password.  If the form request your credentials, please type the information in the "Username and Password" box.

8. The “Location” and "Room" sections are already entered for your convenience.  If either of these are incorrect, please include the correct location and room in the "Request Detail" section.

9. Click “Save” to submit your ticket to the WPSD IT Department. If for any reason the Helpdesk will not allow you to save, please notify the IT Department by email at it.helpdesk@westpoint.k12.ms.us.

10. Sign out by clicking the Logout link at the top of this page.

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